Terms of Service
Last updated: 2 September 2026
1. Service and definitions
These Terms of Service govern access to and use of Givanta, provided by Givanta Pty Ltd (“Givanta”, “we”, “us” or “our”), an Australian proprietary limited company. Givanta provides software for configuring and operating in-person giving devices with supported third-party payment hardware and services. An “organisation” is the entity using Givanta. An “owner” is the organisation member with primary control and responsibility for ownership safeguards. An “administrator” is an authorised member who can manage permitted organisation functions. A “reporting viewer” is a member with read-only reporting access. An “Admin/Preview device” is a compatible device used for administration or preview without being activated to accept donations. A “Giving Device” is a compatible device explicitly activated to accept donations. An “entitlement” is the subscription or approved allowance that determines service access and device limits.
2. Eligibility and accounts
You must be authorised to act for the organisation using Givanta. You are responsible for administrator access, device security, the accuracy of organisation details and compliance with laws applying to your fundraising activities. Account access, organisation membership, Giving Device licensing and payment-provider access are separate permissions.
3. Subscriptions and device limits
An active subscription or approved organisation entitlement is required to accept payments through Givanta. The Single Device Plan permits one active Giving Device. The Multi Device Plan permits up to three active Giving Devices. Custom organisation plans may have a separately agreed device allowance. An attached or embedded payment reader does not consume a separate licence. Signing in to Cloud Admin or using an Admin/Preview device does not consume a Giving Device licence unless that device is explicitly activated to accept donations.
4. Introductory offer
Eligible new subscribers may receive one month free on the Single Device Plan. The introductory offer is limited to one active Giving Device and does not provide a free three-device allowance under the Multi Device Plan. Eligibility, conversion to a paid subscription, renewal and cancellation are governed by the offer displayed by Apple at purchase.
5. Billing, pricing and tax
Single and Multi iOS subscriptions are billed through Apple and are subject to Apple's payment, renewal, cancellation and refund processes. Prices on the website are shown in Australian dollars. Apple displays the final price and any applicable tax before purchase. Changes to subscription level may take effect immediately or at the next renewal according to Apple's rules. Custom organisation plans may be billed separately under a written quote, invoice or agreement.
6. Transaction fees
Givanta does not add a per-transaction fee or take a percentage of donations. Standard fees charged by Square or another supported payment provider apply under the organisation's agreement with that provider.
7. Payment providers
Payments are processed by Square or another supported provider, not by Givanta. Availability, settlement, refunds, disputes, hardware operation and payment acceptance are subject to the provider's terms. The organisation is responsible for connecting the correct merchant account and active location. Givanta does not guarantee that a third-party service will always be available.
8. Organisation membership and roles
Organisation access may be provided through owner, administrator, reporting-viewer or other supported roles. Organisations are responsible for inviting the correct people, reviewing permissions, removing access when no longer required and protecting ownership-transfer processes. Role permissions do not replace payment-provider permissions or Apple subscription ownership.
9. Organisation content and branding
The organisation remains responsible for logos, campaign names, images, messages and other content it provides. You must have the right to use that content and must not upload unlawful, misleading or infringing material.
10. Acceptable use
You must not use Givanta unlawfully, misrepresent fundraising purposes, interfere with security controls, attempt unauthorised access, share credentials improperly, reverse engineer protected service components except where law permits, or use the service to process prohibited activity.
11. Availability, updates and third parties
We may update, improve, suspend or discontinue parts of the service. We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Apple, Square, internet connectivity and hardware availability are outside Givanta's direct control.
12. Suspension and termination
You may stop using Givanta and manage an App Store subscription through Apple. We may restrict access where a subscription expires, device limits are exceeded, security is compromised, required third-party access is withdrawn, or these terms are materially breached. Where practical, we will provide information about the reason and available corrective steps.
13. Data after termination
Access to Giving Devices and Cloud Admin may end when the applicable entitlement ends. Organisation data may be retained for a reasonable period for recovery, support, security, accounting and legal purposes, and may then be deleted or de-identified subject to applicable obligations.
14. Liability and consumer rights
To the maximum extent permitted by law, Givanta is not responsible for indirect loss, loss of donations, payment-provider outages, hardware failure, connectivity problems or acts of third parties. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including applicable rights under Australian Consumer Law.
15. Changes to these terms
We may update these terms as the service evolves. Material changes will be published with a revised date and, where appropriate, communicated through the app, Cloud Admin or organisation contact details.
16. Contact
Questions about these terms can be sent to support@givanta.com.au.