Privacy Policy

Last updated: 2 September 2026

1. Overview

This Privacy Policy describes how Givanta Pty Ltd (“Givanta”, “we”, “us” or “our”) handles information in connection with the Givanta app, website, Cloud Admin and related services. Givanta provides software that helps organisations operate in-person giving devices and related cloud administration.

2. Information we may collect

We may process organisation account information, administrator contact details, membership and role information, device identifiers and nicknames, app configuration, subscription and entitlement status, technical logs, Square merchant and location identifiers, donation reporting records and support communications.

3. Payment information

Card payments are processed by Square. Givanta does not store full card numbers or card security codes and does not hold donated funds. Square handles payment information under its own privacy terms.

4. Subscriptions and organisation billing

Single and Multi subscriptions purchased through the app are processed by Apple. We may receive transaction identifiers, product identifiers, subscription status and signed server notifications needed to provide and enforce the purchased service. We do not receive full Apple payment-card details. For custom organisation plans, we may process billing contact details, quotations, invoices and entitlement information required to administer the agreed service.

5. Website enquiries, cookies and analytics

The public website contact form prepares an email in the visitor's own email application. The website does not submit or store the entered form information. Information is received by Givanta only when the visitor chooses to send the prepared email. Givanta does not currently use advertising cookies. If privacy-respecting website analytics or other tracking technologies are introduced, this policy and any required notices or consent controls will be updated.

6. How information is used

Information is used to operate and secure the service, authenticate administrators, enforce organisation roles and active-device licences, connect authorised Square accounts, provide reporting, respond to support requests, diagnose faults, prevent abuse, comply with legal obligations and improve reliability.

7. Disclosure and processing locations

Information may be disclosed to service providers necessary to operate Givanta, including Apple, Square, email providers and cloud infrastructure providers. Some providers may process information outside Australia under their own security and privacy arrangements. We do not sell personal information or donor data.

8. Data retention, backups and deletion

We retain information only for as long as reasonably required for service operation, support, security, accounting, dispute handling and legal obligations. Administrators may request account or organisation-data deletion by contacting Givanta. Some records may need to be retained where required by law, for security, or to maintain accurate transaction and entitlement history. Deleted information may remain temporarily in protected backups until those backups are rotated in the ordinary course.

9. Security and incidents

We use reasonable technical and organisational safeguards designed to protect information. Access to Cloud Admin is subject to authentication, organisation membership and role permissions. No online service can guarantee absolute security. If a security incident is likely to cause serious harm, Givanta will assess and respond to it in accordance with applicable legal obligations.

10. Organisation responsibilities

Each organisation controls how its giving devices and campaigns are configured and is responsible for any notices, consent or privacy obligations relating to information it independently collects from donors, members or administrators.

11. Access, correction, complaints and enquiries

For privacy questions, complaints, or requests to access, correct or delete information, contact support@givanta.com.au. We may need to verify your identity and authority to act for an organisation before responding. We will review privacy complaints and provide a response within a reasonable period.

12. Changes

We may update this policy as Givanta evolves. The current version will be published on this page with an updated date.